cita888 Terms and Conditions of Use

In these Terms and Conditions, the following words and expressions carry the meanings stated below unless the context requires otherwise:

• "Platform" refers to the cita888 website accessible at https://cita888.onl along with all services, applications and features available through it.
• "User" or "You" refers to any individual who registers, accesses or uses the cita888 platform.
• "cita888" refers to the operator of this platform, which operates under international licensing.
• "Account" refers to a user account officially registered on the cita888 platform.
• "Balance" refers to the total funds held in a user's account at any given time.
• "Bonus" refers to any promotional credit, free funds or benefit granted by cita888 to users under specific conditions.
• "Wagering Requirement" refers to the number of times a bonus or specified amount must be wagered before a withdrawal can be made.

Section headings in this document are for reference purposes only and do not affect the interpretation or scope of the related terms.

To register an account on cita888, you must meet the following requirements:

• Be at least 21 years of age on the date of registration.
• Be legally capable of entering into a binding agreement in the country or territory where you reside.
• Not be on a self-exclusion list or any prohibition list enforced by a relevant authority.
• Provide registration information that is true, accurate and current.

Each user is permitted only one active account. Multiple account registrations by the same individual are prohibited and may result in all such accounts being suspended and balances returned after appropriate deductions.

cita888 reserves the right to request identity verification at any time. Users may be required to submit a copy of their identity card (MyKad), passport or other supporting documents for the purpose of complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures.

You are fully responsible for all activities that occur under your account. This includes any bets, financial transactions and communications made using your login credentials.

• Your account password must be kept confidential and must not be shared with any third party.
• You must notify cita888 immediately if there is any unauthorised access to your account.
• The account is for personal use only and may not be transferred, leased or used by another person.
• cita888 reserves the right to temporarily freeze an account if there is suspicious activity, for investigation purposes.

The cita888 platform supports the following payment methods for deposits:

• Touch 'n Go eWallet
• DuitNow
• Online banking via FPX (e.g. Maybank2u, CIMB Clicks, RHB Now)
• Cryptocurrency — USDT, BTC and ETH

The minimum deposit amount is RM50 per transaction, regardless of the payment method chosen. All confirmed deposits will be credited to your account automatically.

Users are responsible for ensuring that deposited funds come from a legitimate source and are their own. cita888 reserves the right to reject deposits or freeze funds if there is evidence or suspicion of fraud or money laundering.

Withdrawals from a cita888 account are subject to the following conditions:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals are usually processed within 1 hour after the request is approved.
• Withdrawals must be made to the same payment method used for the deposit, subject to account verification policies.
• Withdrawals involving bonus funds or promotional money are subject to the applicable wagering requirements before a withdrawal is permitted.

cita888 reserves the right to request additional verification before processing large or unusual withdrawals. This is part of standard KYC compliance measures. Delays caused by these verification procedures are beyond cita888's control.

cita888 offers various promotions to new and existing members. All bonuses are subject to wagering requirements and specific terms stated at the time the offer is made.

200% Welcome Bonus: New members are eligible to receive a first deposit bonus of 200% up to a maximum of RM500. This bonus requires the bonus amount to be wagered 10 times before a withdrawal can be made.

• Example: Deposit RM100 → bonus RM200 → balance RM300 → wagering requirement RM200 × 10 = RM2,000.
• Example: Deposit RM600 → bonus RM500 (maximum cap) → balance RM1,100 → wagering requirement RM500 × 10 = RM5,000.

General terms applicable to all bonuses:

• Each promotion may only be claimed once per account unless stated otherwise.
• Bonuses may not be transferred or converted directly to cash without meeting the wagering requirements.
• cita888 reserves the right to cancel bonuses obtained through illegitimate means or in breach of the spirit of the promotion.
• The validity period of a bonus will be stated in the respective promotion terms. Bonuses not used within that period will expire automatically.

All bets placed on the cita888 platform are subject to the rules of the respective games. Users are responsible for understanding the rules of each game before participating.

• Confirmed bets cannot be cancelled or modified.
• Results announced by the cita888 system are final and binding, unless a proven technical error has occurred.
• In the event of a technical disruption during a bet, cita888 reserves the right to cancel or suspend the affected bet at the platform's discretion.
• For sports and esports betting, minimum and maximum bet limits may vary depending on the event and market.

cita888 reserves the right at any time to restrict or limit a user's access to certain markets or games without giving reasons, particularly where there are signs of system abuse.

Users are prohibited from engaging in any of the following activities while using the cita888 platform:

• Fraud, market manipulation or exploitation of system vulnerabilities.
• Collusion or cooperation with other players to gain an unfair advantage.
• Use of automated software, bots, scripts or any technological tools to assist betting without written authorisation.
• Registering multiple accounts to take advantage of promotions or bonuses.
• Providing false or misleading information during registration or the verification process.
• Money laundering or any activity that violates applicable laws.
• Disrupting or damaging the systems or servers of this platform.

cita888 reserves the right to suspend or close a user's account in the following circumstances:

• Violation of any terms and conditions stated in this document.
• A user's own request to close or self-exclude from the platform.
• Instructions from a relevant authority or regulatory body.
• Suspicious activity or suspected breach of applicable laws.
• Accounts that have been inactive for an extended period in accordance with the platform's internal policy.

When an account is closed at the user's request, any remaining balance after deducting bonuses or winnings that do not meet the applicable conditions will be returned to the user via the original payment method within a reasonable time.

cita888 provides this platform on an "as is" and "as available" basis. To the extent permitted by applicable law, cita888 shall not be liable for:

• Any financial losses incurred as a result of betting or gaming activities.
• Service interruptions due to maintenance, technical failures, or circumstances beyond our control.
• Indirect, consequential, or punitive losses arising from the use of the platform.
• Betting outcomes affected by Internet disruptions or issues with the user's equipment.

cita888's total liability to any user under any circumstances shall not exceed the total amount deposited by the user in the 30 days preceding the claim.

cita888 reserves the right to amend, update, or add to any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on this platform.

Users are advised to check this page regularly to ensure they are always aware of the latest applicable terms. Continued use of the cita888 platform after any amendment is published will be considered acceptance of the amended terms.

cita888 is committed to ensuring a safe and responsible gambling experience for all users. This platform is intended only for individuals aged 21 and above.

Users who feel that their gambling habits are beginning to have a negative impact on their personal or financial life are encouraged to take the following steps:

• Contact 24/7 customer support for information on deposit limit or betting limit options.
• Use the self-exclusion facility, accessible through our live chat support.
• Gambling should be viewed as entertainment, not as a source of income or a solution to financial problems.

cita888 encourages all users to set personal limits on their betting activities. More information on responsible gambling practices can be found on our Responsible Gambling page.

If you have any questions, complaints, or feedback regarding these Terms and Conditions, please contact the cita888 customer support team through the following channels:

• Live Chat: Available 24/7 directly on the cita888 platform — in Malay and English.
• Email: [email protected] — responses within a reasonable time.

Our team is ready to assist you in Malay and English. For formal complaints, please include your account number and full details of your issue to help speed up the resolution process.

This document is governed by applicable law and any dispute that cannot be resolved through negotiation will be referred to the appropriate dispute resolution forum as determined by cita888 management.